or bomb three grams of base and rail a gram of k up each nose hole 10 minutes before walking through the door! 😉

interview questions are often fairly standard for these kinds of jobs

give an example of how you dealt with a difficult customer (apologising, listening, reassuring, empathising, recording all the details of the problem clearly, remaining calm, remaining assertive but never being aggressive)

tell us how you work as part of a team / why team work is important (we all need support to achieve our goals together, share common goals, you are also able to work on own initiative and motivation)

something about what communication skills you have (good listening skills include reflecting back what has been said to you to make sure you understand and help the customer know you are listening, good written and oral skills)

something about what are you strengths and weaknesses. strengths; say reliable, accurate & hard working, weaknesses; say something like I work too hard or am a perfectionist

something about IT skills (using databases etc)

and probably why do you want this job / work for this company… if you actually don’t give a fuck about the job / company say something like you believe you have the skills and potential to be an excellent employee. don’t say you want to develop skills or get training as this sounds like you don’t know what you’re doing yet (unless they specifically ask if you are willing to do training, in which case say yes). and defo don’t say you are thrilled by finance if you’re not, they will know that you’re lying unless you’re studying economics or have lots of experience etc

good luck