What kind of support do you mean? From the 49pence site –
What comes as standard with 49pence colocation packages?
24/7 emergency telephone support
Online automated reboots and bandwidth monitoring
[etc]
Seems alright to me. We were previously leasing a dedicated host from ev1servers in the US, so it’s a nice prospect having our own hardware sitting in Docklands… Worst case scenario is we completely trash our OS and have to sort it out ourselves, whereas with ev1 there is an automated process to restore a clean OS install. That is a pretty extreme case though. :o)
It’s matter of personal taste really, I’m sure it’ll be fine for you…