can u help?

This topic has 9 replies, 5 voices, and was last updated September 14, 2006 at 11:55 pm by miss bassets.

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September 10, 2006 at 8:44 pm #1039195
miss bassets
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im gettin a critical error message flashn on my task bar, its not my anti virus software tellin me wen i click on it it takes me to a ‘virusblast ‘website to purchase,
iv scanned my pc n its found an adware/spyware exe program but says it cannot b removed…….not all that gud with computers so aint got a clue wot to do or wots happenin lol, is it serious? wonderin if my personal info is safe?:crazy:
any help wud b MUCH appreciated!! thanx xXx
September 10, 2006 at 8:53 pm #1089352
atm23
Participant
try this

http://www.bleepingcomputer.com/forums/topic59632.html
September 10, 2006 at 10:14 pm #1089355
miss bassets
Participant
thanx! givin it a go now :love:
September 11, 2006 at 2:09 pm #1089356
miss bassets
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arhhhh nope no luck 😥
September 11, 2006 at 2:23 pm #1089351
globalloon
Participant
miss bassets wrote:

im gettin a critical error message flashn on my task bar, its not my anti virus software tellin me wen i click on it it takes me to a ‘virusblast ‘website to purchase,
iv scanned my pc n its found an adware/spyware exe program but says it cannot b removed…….not all that gud with computers so aint got a clue wot to do or wots happenin lol, is it serious? wonderin if my personal info is safe?:crazy:
any help wud b MUCH appreciated!! thanx xXx

whatever the spyware file is called, try googling that… it’s likely other people will have had the same experience and found a way to delete it

some of these bugs have to be deleted while your pc is in safe mode
September 11, 2006 at 3:35 pm #1089353
Raj
Participant
please post the name of the virus with which you are struggling :groucho:
September 11, 2006 at 11:19 pm #1089357
miss bassets
Participant
:crazy_diz think its win anti spyware, ps guard hijaker, spy axe and trojan popupper, these r the files my anti virus found……im not very computer literate
September 12, 2006 at 1:28 am #1089354
Raj
Participant
it would be very helpful if you could get whichever program found them to identify them again as its a bit hit and miss without the exact details – based on what you gave here are some links
[under no circumstances install Xsoft which may be recommended for one of these problems – it is malware too]

if you get stuck let me know:wink: and also please advise what adware/s[yware/antivirus packages, if any, you are using :groucho:

win anti spyware

http://forumz.tomshardware.com/software/rid-Winfixer-ftopict138919.html

psguard

http://www.spywareremove.com/removePSGuard.html

spy axe

http://www.spywaredb.com/remove-spyaxe/
http://www.2-spyware.com/remove-spyaxe.html

poppuper

http://secunia.com/virus_information/11323/popupper-a/
September 14, 2006 at 11:22 pm #1089358
miss bassets
Participant
thanx !! i am more than a bit stuck :hopeless:

iv used spyhunter 2.7 to scan pc. the flashin critical message has gone but every start up i get asked to instal win antispyware

spyhunter has identified WildT angent HKEY_CLASSES_ROOT registry

and WildT angent wdengine.dll which is in program files _ gemmaster
i dunno if these r harmful jus dont recognise um
also mcafee found 2 puper trojans in program files _ codecpack exe

ne advice is very welcome!:love:
September 14, 2006 at 11:55 pm #1089350
Col
Participant
right google ewido and then avg and install both

get rid of shit

create a restore point

or something

remove other commercial license bollox from machine first
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